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Grapevine

Terms of Service

Last updated: July 29, 2026

These Terms of Service ("Terms") are a binding legal agreement between you and Grapevine LLC ("Grapevine," "we," "us," or "our") governing your access to and use of the Grapevine website, apps, and related services (together, the "Service"), including Grapevine's two modes — a group communication and AI-generated feed product for organizations ("Business mode") and a private-friend-group messenger and feed product for individuals ("Personal mode," also called "grapes"). BY CREATING AN ACCOUNT, CLICKING "I AGREE," JOINING A GROUP, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND OUR Privacy Policy, WHICH IS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE. If you use Grapevine on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes it.

1. Eligibility

You must be at least 13 years old to use Grapevine. If you are under the age of majority in your jurisdiction, you represent that a parent or legal guardian has reviewed and agrees to these Terms on your behalf. By creating an account you represent that you meet these requirements, are not barred from using the Service under applicable law (including export-control and sanctions laws), and are not a person or entity prohibited from using U.S. financial services. We may refuse service to, or remove, any account that does not meet these requirements, at our sole discretion and without notice.

2. The Service

Grapevine provides group communication tools and an AI-generated feed derived from content and data your group shares, uploads, or connects — in Business mode from organizational data sources members connect; in Personal mode from your grapes group's own chat and posts. The AI's output — including humor, satire, memes, roasts, summaries, suggestions ("surprise me" picks, event and venue recommendations, meet-up plans, reminders), and any other AI-generated or AI-assisted content — is generated automatically and probabilistically. YOU UNDERSTAND AND ACCEPT THAT AI OUTPUT MAY BE INACCURATE, INCOMPLETE, OFFENSIVE, OUTDATED, OR OTHERWISE UNSUITABLE, AND IS PROVIDED FOR INFORMATIONAL AND ENTERTAINMENT PURPOSES ONLY — NOT AS PROFESSIONAL, FINANCIAL, MEDICAL, LEGAL, OR SAFETY ADVICE, AND NOT AS A GUARANTEE THAT ANY SUGGESTED VENUE, EVENT, ACTIVITY, OR THIRD PARTY IS SAFE, ACCURATE, AVAILABLE, OR APPROPRIATE. Decisions based on Service output — including whether to attend a suggested event, meet a person, or rely on a summary — are entirely yours and at your own risk.

3. Accounts, groups, invites & friends

Access is by invitation from a group admin (Business mode) or by friend code / mutual invitation (Personal mode). You are responsible for your account, for all content you post or upload, for keeping your account credentials and sign-in links confidential, and for all activity that occurs under your account, whether or not authorized by you. Notify us immediately of any unauthorized use.

Group admins (Business mode) or grapes-group members with admin standing (Personal mode) control membership; may remove members, content, or the group itself; may mute or otherwise configure the AI for any member; and may permanently and irreversibly delete the group and its content. Admin actions within a group, and disputes between members of a group, are between those users; Grapevine is a neutral platform and is not a party to, does not mediate, and is not responsible for those disputes.

4. Your content & license to us

You (or your organization) retain ownership of the content you post, upload, or connect — including text, photos, videos, voice notes, memes, and connected data ("Your Content"). By submitting Your Content, you grant Grapevine a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, process, transmit, adapt, publicly display, and distribute Your Content solely to operate, provide, secure, and improve the Service for you and your group, and as otherwise permitted by our Privacy Policy. Photos, videos, and similar media you upload are stored at publicly-reachable URLs on our storage infrastructure so they can be displayed in chat and feeds; anyone with the exact URL could potentially view that file even if not a member of your group — do not upload anything you are not comfortable being accessible this way. If you use the "Share" feature to generate a public link to a post, that post's headline, body, and any meme become viewable by anyone with the link, without needing an account, until you or an admin removes the post.

You represent and warrant that you own or have all rights, licenses, consents, and authorizations necessary to post, upload, or connect Your Content and to grant the license above — including, for Business mode, authority to connect third-party organizational systems on your organization's behalf, and, for any photo, video, or likeness of another person, that person's consent to your posting it.

5. Acceptable use

You will not, and will not permit any third party to:

We may investigate and take any action we deem appropriate, including removing content, suspending or terminating accounts, and reporting to law enforcement, without notice and in our sole discretion.

6. Fees, subscriptions & purchases

6.1 What's paid

The Service is free to use. The only paid offerings are one-time purchases of cosmetic items such as chat bubble styles, themes, wallpapers, and limited-edition items ("Cosmetics"); we may offer additional one-time cosmetic purchases in the future. There are no subscriptions. Prices are shown to you before you pay.

6.2 All sales are final

ALL PURCHASES OF COSMETICS ARE FINAL AND SOLD "AS IS," WITH NO REFUNDS, CREDITS, OR EXCHANGES, EXCEPT WHERE REQUIRED BY LAW. Cosmetics and limited editions are limited, personal, revocable licenses to use an item inside the Service — not property, currency, securities, or an investment. They have no cash value, are not redeemable for cash, exist solely at our discretion, and may be modified, devalued, or discontinued at any time without compensation. We may change prices for future purchases at any time.

6.3 Gifting a limited edition

The Service lets you give a limited-edition Cosmetic you own to another Grapevine user, from inside the app, by entering that user's friend code. A gift moves the item: it leaves your account permanently and becomes the recipient's, and if you were using it, your account reverts to a free default. Gifts take effect immediately, are final, and cannot be undone or reversed by us — the only way to get an item back is for its new owner to choose to give it back. You can only give an item to a user who does not already own that item, and giving an item away does not change how many of it exist or entitle you or anyone else to a refund. A recipient may in turn give the item to someone else on the same terms.

Gifting is permitted only as a genuine gift: free of charge, and without any payment, trade, barter, or other consideration in return, whether inside or outside the Service. You may not sell, auction, rent, list, advertise, or broker a Cosmetic, exchange it for money, cryptocurrency, tokens, goods, services, or anything else of value, or use the gifting feature as part of any commercial activity or secondary market. Doing so is a breach of these Terms and may result in removal of the item and suspension or termination of the accounts involved under Section 8.

6.4 Payment processing

Payments are processed by a third-party payment processor (Stripe). You authorize us and our payment processor to charge your chosen payment method for all fees incurred. We are not responsible for errors, delays, or failures caused by your payment method or the payment processor.

7. Third-party services & content

The Service may display, link to, incorporate suggestions from, or connect to third-party services, websites, events, venues, or data sources (for example, event listings, mapping/geocoding data, link previews, or organizational data sources you connect). We do not control and are not responsible for third-party content, products, services, or the accuracy of third-party data, and your interactions with any third party (including any business, venue, or event suggested by the Service) are solely between you and that third party, at your own risk. Any link preview, unfurled image, or summary the Service generates from a third-party URL is provided for convenience only and is not our endorsement of that content.

8. Termination

You may stop using the Service, delete your account, or leave a group at any time. Admins may delete their group at any time. We may suspend or terminate your access to all or part of the Service at any time, with or without notice and with or without cause, including for any actual or suspected violation of these Terms. Sections 4 (as to license already granted), 6.2, 6.3, and 9 through 14 survive any termination.

9. Disclaimers

THE SERVICE, INCLUDING ALL AI-GENERATED OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF HARMFUL COMPONENTS; OR THAT AI OUTPUT, EVENT/VENUE SUGGESTIONS, OR ANY OTHER CONTENT WILL BE ACCURATE, RELIABLE, APPROPRIATE, OR SAFE. YOU USE THE SERVICE, AND ANY VENUE, EVENT, ACTIVITY, OR PERSON YOU ENCOUNTER AS A RESULT OF USING IT, ENTIRELY AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM GRAPEVINE OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you, in which case they apply to the maximum extent permitted by law.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT WILL GRAPEVINE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, ANY CONTENT OR AI OUTPUT, OR ANY CONDUCT OR CONTENT OF ANY THIRD PARTY (INCLUDING OTHER USERS OR ANY VENUE, EVENT, OR PERSON SUGGESTED BY OR ENCOUNTERED THROUGH THE SERVICE), REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; AND (B) OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (I) $100 USD OR (II) THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS IN THIS SECTION APPLY EVEN IF YOUR REMEDY UNDER THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, AND REFLECT A REASONABLE ALLOCATION OF RISK BETWEEN YOU AND GRAPEVINE THAT IS A FUNDAMENTAL BASIS OF THE BARGAIN. Nothing in these Terms limits liability that cannot be limited under applicable law (including, where applicable, liability for our own gross negligence, willful misconduct, or fraud).

11. Indemnification

You will defend, indemnify, and hold harmless Grapevine and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) Your Content, including any claim that it infringes, misappropriates, or violates a third party's intellectual property, privacy, or publicity rights; (b) any data or systems you connect to the Service without sufficient rights or authorization; (c) your violation of these Terms or any applicable law; (d) your use or misuse of the Service, including reliance on any AI output or on any venue, event, activity, or person suggested by or encountered through the Service; (e) any dispute between you and any other user or member of your group; and (f) your negligence or willful misconduct. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

12. Disputes — binding arbitration & class action waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. You and Grapevine agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between us (a "Dispute") will be resolved by binding, individual arbitration administered under the rules of a recognized arbitration provider, rather than in court, except that either party may (a) bring a qualifying claim in small-claims court, or (b) seek injunctive or other equitable relief in court for actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality rights.

YOU AND GRAPEVINE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. Disputes will be arbitrated only on an individual basis. If this class-action waiver is found unenforceable as to a particular Dispute, that Dispute (and only that Dispute) will be resolved in court rather than in arbitration, and the remainder of this Section 12 will otherwise remain in effect. You may opt out of this arbitration agreement by emailing legal@saygrapevine.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration.

13. Governing law & venue

These Terms are governed by the laws of the state in which Grapevine LLC is organized, without regard to conflict-of-law principles, except as otherwise required by applicable consumer protection law. For any Dispute not subject to arbitration under Section 12, you and Grapevine consent to the exclusive jurisdiction and venue of the state and federal courts located in that state.

14. General

These Terms, together with our Privacy Policy, are the entire agreement between you and Grapevine about the Service and supersede any prior agreements or discussions. Our failure to enforce any right or provision is not a waiver of it. If any provision is held unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the rest will remain in full force. We may update these Terms at any time; material changes get notice (to group admins, by in-Service notice, or by email), and your continued use after notice constitutes acceptance. You may not assign or transfer these Terms; we may freely assign them, including in connection with a merger, acquisition, reorganization, or sale of assets. Section headings are for convenience only.

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Terms of Service — Grapevine